Shipping policy

Where we ship

We ship within the United States and internationally. International shipping rates are shown at checkout. We ship to street addresses only and do not ship to P.O. boxes or package-forwarding services.

Processing time

Pieces in stock ship within 1–2 business days after your order is confirmed. For made-to-order pieces, we will give you a ship date when we confirm your order. If your order will be late, we will contact you with a new date, and you may cancel for a full refund to your original payment method.

Shipping cost and delivery

We ship with FedEx. Standard shipping (3–5 business days) is free on orders of $70 or more and $8 on smaller orders. Express shipping (1–2 business days) is $15. You will receive a tracking number by email when your order ships.

Signature and insurance

Every order is insured for its full value until it is delivered. Every package requires a signature at delivery, and orders of $1,000 or more require an adult signature (21+). We cannot change the delivery address once a package has shipped.

Missing or damaged packages

Please open your package when it arrives. If it is missing, damaged or looks tampered with, contact us within 5 days of the delivery date. We will file the claim with the carrier and, once it is resolved, replace your piece or refund you.

International orders

Customs duties, import taxes and brokerage fees are not included in our prices and are paid by the customer.

Local pickup

You can pick up your order at our store, 311 Main St, Paterson, NJ 07505, Monday through Saturday, 10:00 a.m. to 7:00 p.m., once we let you know it is ready. Identification is required at pickup.