Refund policy

We want you to love your Golden Deluxe piece. If it isn't right for you, you can return or exchange it within 14 days of delivery.

Conditions
  • Pieces must be unworn, unaltered and in the condition we sent them, with tags, box and any certificate or paperwork.
  • Every piece is weighed and photographed before it leaves our store. Returns are inspected and must match that record.
  • One-of-a-kind pieces and pieces bought on sale can be returned under these same conditions.
Final sale

These items cannot be returned or exchanged:

  • Made-to-order pieces, including chains and bracelets made in a length, color or size we did not have in stock.
  • Engraved, personalized or custom-designed pieces.
  • Pieces resized or altered at your request.
  • Earrings that have been worn.
  • Gift cards.
How to return

Contact us at info@shopgoldendeluxe.com or (929) 431-7980 with your order number before sending anything, and we will confirm your return. Returns are sent to Golden Deluxe Corp., 311 Main St, Paterson, NJ 07505. Return shipping is paid by the customer. Please use a tracked, insured service that requires a signature; we are not responsible for returns lost or damaged before they reach us. If we sent the wrong piece or it arrived damaged, we cover return shipping.

Refunds

After we receive and inspect your return, we refund the price you paid to your original payment method within 10 business days. Refunds are based on the price you paid, not on the current price of gold. Original shipping charges are refunded only when the return is due to our error. There is no restocking fee.

Orders paid with financing (Shop Pay Installments, Affirm or Acima) are refunded through the financing company, under its terms. Any interest or lease fees are handled by that company.

Exchanges

You can exchange a piece within the same 14 days. We credit the price you paid toward the new piece. If it costs more, you pay the difference; if it costs less, we refund the difference.

Cancellations

Orders for pieces in stock can be cancelled at no charge until they ship. Cancelling a made-to-order piece has a 20% fee. This fee does not apply if we cannot ship by the date we gave you.

Layaway purchases follow our Layaway Policy.